Refund policy

We operate under a strict no return or exchange policy, except in cases where the item received is defective. We stand behind the quality of our products, and if you encounter any defects, we will promptly address the issue to ensure your satisfaction.

Eligibility for Return:

To be eligible for a return due to a defect, the item must be in the same condition as when you received it. It should be unworn, unused, with tags intact, and in its original packaging. Proof of purchase is required for all return requests.

Initiating a Return:

If you believe your item is defective and requires a return, please contact us immediately at nico@teamflowerspl.com to begin the process. We will provide you with instructions on how and where to send the package for inspection.

Exclusions:

We do not accept returns or exchanges for any reason other than defects. Perishable goods, custom products, personal care items, and hygiene-related products cannot be returned. Additionally, hazardous materials, flammable liquids, or gases are ineligible for return.

Sale Items and Gift Cards:

Please note that sale items and gift cards are final sale and cannot be returned or exchanged under any circumstances.

Refunds:

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If the return is approved due to a defect, a refund will be issued to your original payment method. Please allow sufficient time for the refund to be processed by your bank or credit card company.

We appreciate your understanding of our updated policy. Should you have any questions or concerns, please do not hesitate to contact us. Thank you for your continued support of our business.